Damages We Do and Don’t Cover

We ensure all plants will arrive in healthy condition if ordered properly. Please note the following:

• If plants arrive in substandard conditions, send us a photo within 30 days and we are happy to reimburse or replace any of the damaged items.

Refund or Replacement

Please note if you ever receive a damaged shipment from us, we are only able to issue a refund for the plants themselves and not for the price of shipping. 

• To qualify please send an email of the order to Raimy@raimyroams.com with a picture of the damaged item and shipping information.

• Only one replacement order will be issued. For refunds, please allow 5-7 business days to process.

• If you have any issues, please bare with us as we are small business, it may take 3-4 days during the week to get back to you and fix any problems. We appreciate your patience!